Welcome to the Official Website of IPTV Smarters Pro and Smarters Player Lite

Refund Policy

Effective Date: 25/03/2025

At IPTV Smarters Pro VIP, customer satisfaction is our top priority. We strive to provide a reliable and high-quality IPTV experience. However, if for any reason you are not satisfied with your subscription, our refund policy is as follows:

✅ Full Refund – Within the First 24 Hours

If you are not satisfied with our service within the first 24 hours after your purchase, you are eligible for a 100% refund—no questions asked.
Simply contact us within the first 24 hours, and we’ll process your refund promptly.

🔁 50% Refund – After 24 Hours (Up to 7 Days)

If more than 24 hours but less than 7 days have passed since your purchase, you may request a 50% refund.
This partial refund reflects the activation and server setup costs already incurred.

❌ No Refund – After 7 Days

After 7 days, we are unable to offer any refunds, except in the case of a proven technical issue that we are unable to resolve.

How to Request a Refund

To request a refund, please contact our support team with your order number:

All refunds are processed within 3–5 business days to the original method of payment.

Exceptions

  • Refunds are only applicable to the initial purchase. Renewals and upgrades are non-refundable.

  • Refund requests must come from the original purchaser using the same email or phone number used at checkout.

Thank you for choosing IPTV Smarters Pro VIP. Your satisfaction matters to us!